Valbruna ASW Inc. Accessibility Policy – November 2014

Valbruna ASW Inc. is committed to excellence in serving all of its customers and visitors including people with disabilities.

Training

All Valbruna ASW Inc. employees who deal with the public, customers or other third parties on our behalf will be trained in accessibility awareness with an emphasis on the guiding values of independence, dignity, integration and equal opportunity. Employees will be trained within three (3) months of being hired and when changes are made to our Accessibility Policy or Procedures.

Assistive Devices

We will ensure that our staff who deal with the public, our customers or third parties on our behalf are trained and familiar with any assistive devices we have on site or that may be used by customers or third parties with disabilities while accessing our goods or services in areas that are open to visitors.

Communication

We will communicate with people with disabilities in ways that take into account their disability and that also consider the principles of independence, dignity, integration and equal opportunity.

Service Animals

We welcome visitors with disabilities and their service animals. Service animals are allowed on any part of our premises that is open to visitors.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that support person accompany them on our premises.
We will notify customers of this by posting a notice on the bulletin board at the Main Gate as well as on the company website at www.asw-steel.com

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to any services or facilities for customers with disabilities, Valbruna ASW Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and description of alternative facilities or services, if available.
The notice will be posted on the company website at www.asw-steel.com and on the bulletin board at the Main Gate.

Requests for Accommodation

Visitors to our facility who require accommodation can make arrangements by speaking with or otherwise communicating with their contact at Valbruna ASW Inc. or by contacting the Human Resources Manager at lynn.currie@asw-steel.com or by telephone at (905) 735-4712.
Valbruna ASW Inc. staff who receive a request for accommodation should promptly acknowledge receipt of the request and contact the Human Resources Manager or designate. The Human Resources Manager is responsible for reviewing all accommodation requests and liaising with the appropriate departments and staff within Valbruna ASW Inc. and coordinating the appropriate response.
When requested, Valbruna ASW Inc. will provide or make arrangements to provide reasonable accommodations in a timely manner. In determining the suitability of access format or communication support, Valbruna ASW Inc. may consult with the visitor making the request. Visitors may use their own assistive devices to access our facilities, where applicable.

Feedback

Customers or Visitors who wish to provide feedback on the way in which Valbruna ASW Inc. provides goods and services to people with disabilities can contact the Valbruna ASW Inc. Human Resources Manager by email (lynn.currie@asw-steel.com) or by telephone at (905)735-4712.
Visitors or customers who provide feedback are strongly encouraged to provide as much detail as possible including: date, time, names, contact information and a description of the nature of the concern. The Human Resources Manager is responsible for liaising with the appropriate departments and employees within Valbruna ASW Inc. and for coordinating the appropriate response to the feedback.
The Human Resources Manager (or designate) will promptly acknowledge receipt of the feedback, when contact information is provided. Feedback will be addressed as quickly as possible however, depending on the nature of the concern and the required action, some feedback will take longer to be addressed.
When appropriate, the Human Resources Manager (or designate) will provide a response to the visitor. Such response will be provided within a reasonable timeframe (generally within 30 days). The response will be provided in the same format as the feedback was issued, unless otherwise requested.