ASW Steel Inc. Accessibility Policy – November 2014

ASW Steel is committed to excellence in serving all of its customers and visitors including people with
disabilities.

Training

All ASW employees who deal with the public, customers or other third parties on our behalf will be
trained in accessibility awareness with an emphasis on the guiding values of independence, dignity,
integration and equal opportunity. Employees will be trained within three (3) months of being hired and
when changes are made to our Accessibility Policy or Procedures.

Assistive Devices

We will ensure that our staff who deal with the public, our customers or third parties on our behalf are
trained and familiar with any assistive devices we have on site or that may be used by customers or third
parties with disabilities while accessing our goods or services in areas that are open to visitors.

Communication

We will communicate with people with disabilities in ways that take into account their disability and that
also consider the principles of independence, dignity, integration and equal opportunity.

Service Animals

We welcome visitors with disabilities and their service animals. Service animals are allowed on any part
of our premises that is open to visitors.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that support
person accompany them on our premises.
We will notify customers of this by posting a notice on the bulletin board at the Main Gate as well as on
the company website at www.asw-steel.com

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to any services or facilities for customers with
disabilities, ASW Steel will notify customers promptly. This clearly posted notice will include information
about the reason for the disruption, its anticipated length of time and description of alternative facilities
or services, if available.
The notice will be posted on the company website at www.asw-steel.com and on the bulletin board at
the Main Gate.

Requests for Accommodation

Visitors to our facility who require accommodation can make arrangements by speaking with or
otherwise communicating with their contact at ASW or by contacting the Health and Safety Manager at lynn.currie@asw-steel.com or by telephone at (905) 735-4712.

ASW staff who receive a request for accommodation should promptly acknowledge receipt of the
request and contact the Health and Safety Manager or his designate. The Health and Safety Manager is
responsible for reviewing all accommodation requests and liaising with the appropriate departments
and staff within ASW and coordinating the appropriate response.
When requested, ASW will provide or make arrangements to provide reasonable accommodations in a
timely manner. In determining the suitability of access format or communication support, ASW may
consult with the visitor making the request. Visitors may use their own assistive devices to access our
facilities, where applicable.

Feedback

Customers or Visitors who wish to provide feedback on the way in which ASW Steel provides goods and
services to people with disabilities can contact the ASW Health and Safety Manager by email
(don.shaw@asw-steel.com) or by telephone at (905)735-0874.
Visitors or customers who provide feedback are strongly encouraged to provide as much detail as
possible including: date, time, names, contact information and a description of the nature of the
concern. The Health and Safety Manager is responsible for liaising with the appropriate departments
and employees within ASW Steel and for coordinating the appropriate response to the feedback.
The Health and Safety Manager (or his designate) will promptly acknowledge receipt of the feedback,
when contact information is provided. Feedback will be addressed as quickly as possible however,
depending on the nature of the concern and the required action, some feedback will take longer to be
addressed.
When appropriate, the Health and Safety Manager (or his designate) will provide a response to the
visitor. Such response will be provided within a reasonable timeframe (generally within 30 days). The
response will be provided in the same format as the feedback was issued, unless otherwise requested.